This is a small account of what happened at Food Lion in Lenoir, NC address 847 Wilkesboro Blvd NE, Lenoir. The customer is always..wrong? When did they change the rules?
1st of all let’s start out with what seems to be the corporate policy or at least the local policy for Food Lion. Each shift should consist of no more than 2 cashiers at any one time. More than 2 cashiers would apparently cut into their budget? I’m just taking a guess here.
OK, so besides the fact that they only have 2 cashiers what’s my gripe? Apparently they allow any pinhead with a GED to manage a shift.
After spending an hour shopping and 45 minutes waiting in line, and being over halfway through being checked out, the manager (some Asian lady, nothing against asian that just happens to be a distinguishing feature), tells the cashier to stop checking us out immediately. The systems must be updated and restarted and that is going to take 10 minutes. So we wait, and wait. Systems back up they begin checking us out again. When everything is finally bagged up the Asian lady then comes to inform us that we must pay cash because their system had an error with the last 3 persons checked out. The error was not that the final tally was incorrect, but that many of the items rang up as “grocery” and did not properly detail the item on the receipt. We said we didn’t care, if it said “grocery” on the receipt we didn’t plan on returning the food anyway. OK. Well the manager then rudely insists that we pay cash so they can better keep up with the register. OK…well we tell her we have no cash…we’ll have to use a check since they can’t take our check card. Nope..nope that won’t work either, for some reason. You must come back and pay for this with cash.
This lady didn’t apologize, was rude as hell, and that’s not even the end of the story. We tell them, ok we’ll come back for our food. We leave the food in our reusable bags, tell them we’ll be back after dropping the kids off and getting some cash.
We drop the kids off (it’s now 9:30 and way past their bed time), get money from a nearby atm and then return to Food Lion. We see the the manager is outside on the bench chatting it up on her cell phone while smoking, how classy. We are stunned to find out that the same rude Asian manager had told the bag boys to put our food back. We have been gone 20 minutes at the most, and we left our “reusable flower colored bags”. Obviously we were coming back.
So after wasting our entire night we still didn’t get our groceries. 3 or 4 people knew we were coming back.
We are calling to request that the rude manager get the items on our grocery list and have them ready for us to check out (in between her smoke breaks of course). That’s the least they should do in our eyes. How much is your time worth?